
After letting my computer dry out for three days, I pushed the power button and, miracle of miracles, it started right up!
And then it shut down again. Apparently, I hadn't been specific enough in my "kneemail."
Since the Lord helps those who help themselves, I made an appointment with a "Genius" at the Apple Store. After reading all of your comments, I was just sure that a Genius could fix the problem. All of my programs and files were showing up on the screen, after all- The damned thing just wouldn't stay on longer than ten seconds. Hopefully, the glitch would be an easy (and inexpensive!) one to fix.
With that in mind, I arrived at the Genius Bar at the appointed time and told one of the "Geniuses" my problem.
"My son spilled water on my keyboard," I explained. "It was only a little bit of water. And now the computer starts right up! See? But it won't stay on."
The "Genius" glanced down at my computer, then closed the cover. "Yeah," he said. "In the case of a water spill, we have to send the computer out to a third party for repair. They will repair whatever damage there was for a flat rate of $840."
"I'm sorry, there must have been some mistake," I said, flashing him a sympathetic smile. You see, I made an appointment with a Genius. Not a moron. Could you like, at least take a look at it and try to fix this?" Oh yeah, I said that all right. In my head.
"Your other option," he continued, trying to hide a wolvish grin, "is to buy a new Macbook, at a cost of $1099."
And then I fell down on the floor and died.
Once Hubs revived me, we had a hushed conference while the Moron smirked in front of us. The word "shit" was used, as was "bankruptcy" and "financial ruin." And then Hubs tossed his credit card at me in defeat.
"Okay," I said shakily, turning back to the Moron and holding out the card. "I guess I'm getting a new Macbook." I burst into tears.
"Great," he leered, ignoring my loud sobbing. "I can set up a one on one appointment with one of our specialists to work with you on exactly what you need. They will walk you through the whole process and-"
"Uh. I just need a new Macbook," I interrupted, wiping my eyes. "To replace the old one. And I need it, like, now. Can I not get it now?"
"Oh, of course," he frowned. "I'll get someone for you right away." He returned with a guy named Huckster. Huck for short.
"Let's go take a look at your options," Huck said smoothly. I held out my Macbook. "This is my option," I said. "I need the replacement. The one that costs $1099."
"Fine, fine," Huck replied. "You'll probably want to get this to go along with it." He held out an online backup program, with a $99.99 price tag.
"No," I said. "I don't. I just want the computer."
"If you had had Apple Care," Huck continued, "Your repairs wouldn't have been as expensive. I'm sure you want Apple Care this time around."
I frowned. "How much is Apple Care?"
"$249.99," Huck said quickly.
"No," I said. "I can't afford Apple Care, okay, Huck? Look," I said, lowering my voice. "I just need to get out of here as quickly as possible, before my husband blows a gasket." I pointed to Hubs, who was rubbing his temples over in a corner.
"Okay, okay," Huck said, and disappeared into the back. And really, that's all you need to know, right? I bought a new computer that I couldn't afford. All the money from our tax return that we were supposed to put into our savings account to replenish some of what we hemmorrhaged last year on having a baby, unexpectedly buying a car after our family car was totaled, and a serious illness instead went to buying a computer that we probably don't even need.
Today, I still don't have the computer because Huckster and the Moron are supposedly transferring the hard drive data from my old Macbook to the new one. Once we get both computers back, we're going to try and get the old one fixed at a more reasonable price and make that one the "new" family computer. Our current family computer is a Presario from 1997.
So that's the update. I'm broke and miserable. And I'm totally disgusted by my Apple store "anything for a buck" experience. I feel dirty just thinking about it.
Let's not speak of this again, mkay?

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35 comments:
Oh, you are funny.
that's pretty funny. The church down the street from me has a big white van with red flames all around it with this saying on the back "Hope in the van to avoid going to Hell"...really, that's all I have to do? HA!
I need to do a post on that....
That's hilarious...the picture, not that the MacBook may be dead! Here's to a revival!
Sending good techie thoughts your way.
That church ALWAYS has the craziest signs!
That's beyond awesome.
So I'm guessing things didn't go well yesterday afternoon. Still hoping for you...
Wow is that completely and utterly appropriate or what?
Lindsay, you are hilarious!! Keep us posted!!
That genius...he doesn't sound so genius. He didn't even look or troubleshoot. I'd be furious!
Keep trying at it. It might surprise you. I would take the battery out and make sure it's all dry and charged up, too (not that you didn't do that already).
Hilarious photo, painful experience. Sincere sympathies!
Currently,I am typing on a laptop with a built-in wireless card that seems to have disappeared on it's own...maybe it ran away with the hard drive? (I had to borrow my sons internet cord to log on.)
Went to Fry's to have them fix it. They charge $99.99 to diagnose the problem and then send it to HP. Ummm, I know what is wrong with it, and I can send it to HP...for more than I bought the laptop for.
Now, I am going to use our economic stimulus payment to stimulate the economy via HP.
That is hilarious!
I'm so sorry bout your macbook.
There are geniuses online on mac forums who may be able to help you, for free. We've twice figured out how to fix ours that way.
Anyway you can get your money back if it works again?
Mums the word, but I would put in a collect call to Steve Jobs and let him know we're talking....ALL of us.
I really had faith too :(
Next seasons Mac comercial could be Mac Guy talking to windows guy saying, "yeah, but Mac is waterproof," with a four year old holding a hose wearing a snorkel and mask!
I tell you the same thing happened to mine and they sent it off and replaced the keyboard for $161. I got in in two days. I also don't have Applecare. I'd talk to a new "genius."
I am sorry to hear about your loss.
I prayed Isidore of Seville, the Patron Saint of the Internet would intercede on your behalf.
I am even sorrier to hear about your experience at the Genius Bar. They tend to do better with living rather than dead computers (software problems).
I had to fork over some serious $$$ to repair a motherboard on an OLD laptop whose Applecare expired. Fortunately work covered it.
I am sorry money is tight, but I really, really, really think you should have gotten Apple Care. The couple of times it pulled my butt out of the fire were worth it (I think 3 computers had an issue out of almost a dozen over a 24 year period). I would also spring for an external hard drive to back my stuff up with. Realize, almighty blogstress, that you can write off your expenses as this is your livelyhood (you do get paid by the Scene, Parents and from your blog). I know that doesn't help you right away, but it does help next year.
Too bad you missed the 'tax free holiday' and can't get an educational discount. There is a discount for homeschoolers, but you would have had to get a Board of Education seal of approval.
Your favorite Apple apologist
I know you Mac users are so in loooove with their computers, but you could probably get a Dell for around $500. And you don't have to deal with geniuses. I would have punched someone and then begged to take my baby home.
i gave up on apple when the concierage (it was on his name tag) said i'd have to make an appt. for my $70 ipod shuffle. i already have a primary care doc, a pediatrician, a dermatologist, an allergist, an occupational therapist, a regular therapist, a dentist, an orthodontist, a periodontist, you get the picture. no wonder apple charges so much for their products!!
Mention what again?
Uh-uh...not me. I'll make no mention of greedy geeks, water bruisers, unaquatic apple macs, and bookings on the Titanic.
So...how's the weather? Was it covered in the maintenance plan?
Oops...you did ask I not do that...my bad...
Oh somo, once you go Mac, you can never go back.
Seriously, I love(d?) my Macbook. I just hate the hard sell.
The good news is that Hubs has already found someone who'll look at it for free next week. So there's that...
Oh somo, once you go Mac, you can never go back.
Seriously, I love(d?) my Macbook. I just hate the hard sell.
The good news is that Hubs has already found someone who'll look at it for free next week. So there's that...
Everyone else may think this is funny.
I don't. [insert nosy, pushy, generic 'oughtta' advice here].
And once you do that, well, you sure will feel better. I hope this helps.
:}
Oy. And I thought the computer I inherited at a part-time job at a client's office was bad - it's a molasses-slow Pentium III, and I looked that up to verify that those were released in 1999. Yep, 9 years ago. It boots with a floppy disk. Heh.
Does this make you feel better? I bought a new laptop for my new "consulting" job, wherein I was going to be self-employed with lots and lots of clients. Only problem was, the clients never really, um, happened, and 6 months after I started that exercise, I was hired onto another consulting group's payroll, which means they gave me a company-issued laptop. So now I have this swell new laptop that, well, I don't really need. But whatever, right? It's only money.
:( I so sorry Genius's were dolts..... or thinly veiled salespersons.
Somo,
If Lindsay spent $500 on a Dell:
1) She'd have a Dell running Windows
2) She'd have wasted $500
As I said, the "Genius bar" can be highly variable. Carrien is right with regard to checking the Apple forums, and also non-official Apple forums.
Lindsay's problem is that she went with a dead computer not under warranty. That's going to cost you, regardless of if its a Mac or a PC. The Genius Bar service can be frustrating. It's good for software issues, or something that can be solved without too much drama. Once, I needed help and had a tight window and had the baby with me. I just solved the problem myself by reading online during his nap.
It's just like an automobile, if Lindsay took the Buick in, it would be, say, a $500 repair. If she took the Bentley in, it would be $1500. That's the cost of having a higher end product (not that there's anything wrong with a Buick).
It sucks.
I've been there. Spilled water on my laptop, called India for advice, was advised to TURN IT BACK ON. Fried my computer.
The NEXT computer I couldn't afford but needed was reduced to digital tears when my toddler picked off all the keys and then stood on the screen. They don't have "you're a dumbass to leave it within reach of a child" insurance.
I know your pain.
Well, my feeble little mind doesn't understand all the fuss about MACs. I don't own an iPod, iPhone or any other i. I guess we stick with what we know.
I do like their commericals.
I don't think windows is so bad, sure they are virus prone, but so is my kid. :p
I used to get the extended warranty on stuff, it would break 2 days after I let it expire. And the one time I had a breakdown when it was under manufacturer care program, it wasn't covered. Cost me a fortune. Sorry about the old computer, glad you got a new one, I know SLOW computers.
Oh, I am weeping for your computer woes, seriously. Just reading your story made me feel like reaching right through the computer screen to grab those "Geniuses" by the lapels and shake the smugness out of them!
A girlfriend remarked last night how lucky I was to have 24-hour on site technical support in the form of The Geek. How right she is! (And he doesn't even laugh at me anymore.)
Somo,
It isn't an issue of feeblemindedness regarding why you don't get peoples' love of Apple products. It is probably a utilitarian argument of practicality.
Bill Gates summed up why he has been so successful, "It doesn't have to be better, it only has to be good enough."
Some people like luxury cars, 600 thread sheets, granite countertops. None of these things are necessary. Paying "more" for a computer, when you can accomplish your goals with a less expensive one may not make sense to you.
I have always used Apple computers (dating back to the Apple ][+ in 3rd grade), and prefer that product to anything that the PC/Windows world has offered. I am fortunate to be able to get what I want either through work or personally.
There are plenty of people who don't need Volvo's to drop their kids off at school, that doesn't mean they shouldn't have that preference for a better machine compared to a Chevy.
This is precisely the experience that I had at the mac store when my hard drive died. I still can't believe they treat people like that. They use horrendously cheap hardware. Anyway, I've still got a mac but I don't feel all that warm and fuzzy about it anymore
In my experience, I have found that needing extra money has always fueled my creativity (a.k.a. desperation to make more money). Maybe it's time to syndicate "Suburban Turmoil" in similar Nashville Scene newspapers... I'm just saying - it's a good read and other cities of the world would probably agree...
Excuse me - other people of the world would DEFINITELY agree that they would love to read your column.
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